Privacy Policy

This Privacy Policy explains what personal information HeadacheSpecialist.co.uk collects, why we collect it, and how we use it. We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

HeadacheSpecialist.co.uk is the data controller for the personal information described in this policy.

01. What we collect

Depending on how you interact with our website, we may collect:

• Contact information – such as your name, email address and telephone number when you complete a contact form, request an appointment or contact us by email.
• Appointment enquiries – information you provide when requesting an appointment or asking about our services.
• Health information – if you choose to include medical information in an enquiry or referral. We only collect the information necessary to respond to your request.
• Website usage information – including your IP address, browser type, device information and pages visited, collected through cookies and analytics tools.
• Technical information – including server logs and security data used to protect our website.

02. How we use your information

We use your personal information to:

• Respond to your enquiries and appointment requests.
• Arrange consultations and provide information about our services.
• Communicate with you regarding appointments or enquiries.
• Improve our website and user experience.
• Maintain the security and performance of our website.
• Comply with legal and regulatory obligations.
• Send occasional updates about our services where you have chosen to receive them.

We will never sell your personal information.

03. Legal basis for processing

Under UK GDPR, we process your personal information on one or more of the following legal bases:

• Consent – where you have agreed for us to contact you or process particular information.
• Legitimate interests – to operate and improve our website, respond to enquiries and maintain website security.
• Contract – where processing is necessary to arrange or provide healthcare services requested by you.
• Legal obligation – where we are required to comply with applicable laws and regulations.

Where you provide health information, we process this special category data only where permitted under UK data protection law and where it is necessary to respond to your enquiry or arrange appropriate care.

04. Who we share your information with

We only share your information where necessary and with trusted organisations that help us operate our website and services, including:

• Our website hosting and infrastructure providers.
• Our website analytics provider.
• Secure email and IT service providers.
• Practice management or appointment booking providers (where applicable).

We may also disclose information where required by law, regulation or to protect our legal rights.

All third-party providers process your information securely and only for the purposes we specify.

05. Cookies

We use cookies to ensure our website functions correctly, improve your browsing experience and understand how visitors use our website.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through your browser settings or our cookie banner.

Please see our Cookie Policy for more information.

06. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to:

• Respond to enquiries.
• Arrange appointments.
• Meet legal, regulatory and accounting obligations.
• Resolve disputes and maintain appropriate records.

When information is no longer required, it is securely deleted or anonymised.

07. Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Request restriction of processing.
• Object to certain types of processing.
• Request a copy of your personal information in a portable format where applicable.
• Withdraw your consent at any time where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

08. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no website or electronic system can be completely secure, we continually review our security measures to help safeguard your information.

09. Contact and complaints

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Email: worcester_neurology@proton.me

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Further information is available at https://ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The latest version will always be published on this page together with the date of the most recent update.

Cookie

This Cookie Policy explains how HeadacheSpecialist.co.uk uses cookies and similar technologies when you visit our website.

01. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites function correctly, remember your preferences, improve your browsing experience, and provide information about how visitors use the site.

Some cookies are placed by HeadacheSpecialist.co.uk, while others are set by trusted third-party services that support the operation of our website.

02. The cookies we use

We use the following types of cookies:

Essential cookies – These are necessary for the website to function properly. They enable core features such as security, accessibility and remembering your cookie preferences. These cookies cannot be disabled through our website.

Analytics cookies – These help us understand how visitors use our website, such as which pages are visited most often and how users navigate the site. This information helps us improve the website and the services we provide. Analytics cookies are only placed with your consent.

Preference cookies – These remember choices you make, such as language or display preferences, so we can provide a more personalised browsing experience.

03. Third-party cookies

We may use trusted third-party services that place cookies on our behalf, including:

• Website analytics providers (such as Google Analytics) to help us understand website usage.
• Embedded content providers, where applicable, such as video or map services.
• Appointment booking or patient communication services, if integrated into our website.

These third parties have their own privacy and cookie policies, which govern how they use the information collected through their cookies.

04. Managing your cookies

When you first visit our website, you will be [AS1] asked whether you wish to accept non-essential cookies.

You can change or withdraw your consent at any time through our cookie preferences banner or by adjusting your browser settings.

Most web browsers also allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality and performance of parts of the website.

For more information about managing cookies, visit your browser's help pages.

Contact

If you have any questions about our use of cookies, please contact us at:

Email: worcester_neurology@proton.me

We may update this Cookie Policy from time to time to reflect changes in our website or legal requirements. The latest version will always be available on this page.